Privacy Policy – The Center for New Pathways

Privacy Policy | The Center for New Pathways Integrative Wellness Center

1. Information We Collect

We may collect the following categories of information:

Personal Information

Name
Email address
Phone number
Mailing address
Emergency contact information

Health Information
When you become a client, we collect protected health information (PHI) including:

Intake forms
Clinical records
Appointment information
Insurance and billing information

This information is protected under HIPAA and applicable state privacy laws.

Website & Communication Data

IP address
Browser and device information
Website usage data
Form submissions

2. How We Use Your Information

Your information is used to:

Schedule and manage appointments
Provide psychotherapy and clinical services
Send appointment reminders, scheduling updates, and care-related communications
Respond to inquiries
Process billing and insurance claims
Improve our services and website
Comply with legal, regulatory, and ethical obligations

3. SMS Text Messaging

By opting into SMS from The Center for New Pathways, you agree to receive text messages related to:

Appointment reminders
Scheduling changes
Billing and account notifications
Care coordination and administrative messages

Message frequency may vary. Message and data rates may apply.
Reply STOP to opt out at any time.
Reply HELP for assistance or visit:
https://thecenterfornewpathways.com/about-us

4. SMS Consent and Data Use

SMS consent is not shared with third parties or affiliates. Your consent to receive SMS messages is used only for communication with The Center for New Pathways Integrative Wellness Center and is never sold, shared, or transferred.

5. Who We Share Information With

We only share information when necessary and permitted by law, including:

Therapists and clinical staff within our practice
Billing and electronic health record providers
Insurance companies for claims processing
Legal or regulatory authorities when required

All vendors and partners are required to comply with HIPAA and privacy laws.

6. How We Protect Your Information

We use administrative, technical, and physical safeguards including:

HIPAA-compliant electronic health record systems
Encrypted communications
Secure data storage
Limited staff access to protected information

7. Your Rights

You have the right to:

Request access to your records
Request corrections
Request restrictions on use or disclosure
Revoke consent for communications
File a complaint if you believe your privacy rights were violated

8. Cookies & Website Tracking

Our website may use cookies or analytics tools to improve performance and user experience. These do not collect personal or clinical information.

9. Changes to This Policy

We may update this Privacy Policy as required by law or practice operations. Updates will be posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy or your privacy rights, contact:

The Center for New Pathways Integrative Wellness Center
Phone: 847-592-5588
Website: https://thecenterfornewpathways.com
Email: VitoA@thecenterfornewpathways.com

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SMS Terms & Conditions

1. SMS Program Description

By submitting your phone number through our website, intake forms, appointment system, or other communication channels, you agree to receive SMS text messages from The Center for New Pathways Integrative Wellness Center.
These messages may include:

Appointment reminders
Scheduling updates
Billing and account notifications
Care coordination and administrative messages
Occasional service-related announcements

2. Message Frequency

Message frequency may vary based on your appointment schedule and communication needs.

3. Message & Data Rates

Standard message and data rates may apply based on your mobile carrier and plan. CNP is not responsible for any carrier charges.

4. Opting Out

You may opt out of SMS messages at any time by replying: STOP
After opting out, you will no longer receive SMS messages unless you re-enroll.

5. Help & Support

For help, reply: HELP
or visit: https://thecenterfornewpathways.com/about-us
You may also call: 847-592-5588

6. Privacy

Your privacy is important to us. Your phone number and SMS consent are used only to communicate with you about your care and services.
SMS consent is not shared with third parties or affiliates.
Please review our Privacy Policy at: https://thecenterfornewpathways.com/privacy-policy

7. Eligibility

By opting into SMS, you confirm that you are the authorized user of the phone number provided and that you are at least 18 years of age.

8. Changes to Terms

We may update these SMS Terms of Service at any time. Updates will be posted on this page.

9. Contact

The Center for New Pathways Integrative Wellness Center
Phone: 847-592-5588
Email: VitoA@thecenterfornewpathways.com
Website: https://thecenterfornewpathways.com